Farhanaz B.
Private tutor in Reston, VA
Education
I have completed my Bachelor's degree in Computer Information Systems from University of Arlington,TX I also have a TEFL certificate
Experience
Work Experience CONSULTANT ITutorGroup March 2017 to Present • TEYL Certified • Completed 1170 sessions till February 2018 • Teach ESL clients at all levels • Sessions focus on vocabulary, grammar, pronunciation, etc. • Use Whiteboard extensively during sessions IT Administrator and Support Specialist US Inspect - Chantilly, VA January 2017 to February 2017 Contract) • Modified accounts, user authentication, distribution lists with Active Directory • Used SharePoint to create and migrate mailboxes, assign licenses, and data sharing • Used PowerShell and SQL Scripts • Used UC One for phone calls • Resolved 321 trouble tickets for technical issues with connectivity, hardware, and software • Analyzed trouble tickets (2016) for input to upper management to re-build request procedure for ZenDesk • Assigned Home Gauge, Canvas, UC One licenses for new hires User Support Representative Siber Systems, Incorporated - Fairfax, VA December 2008 to December 2016 • Troubleshot technical and billing issues related to RoboForm (Password Management software) and Good Sync (Synchronization software) in Windows and MAC. • Verified purchases via phone calls • Dispatched CDs and USB drives for users • Worked with IOS devices • Strongly supported transition from Desktop Version 6 to Desktop Version 7/RoboForm Everywhere. Help Desk Support V.I.S Systems - Chantilly, VA December 2007 to September 2008 • Resolved desktop compatibility issues of firmware, peripheral and storage devices • Used Active Directory to reset passwords and reactivate accounts • Used Remedy to track, resolve, and escalate technical issues. Technical Analyst Aegis Communications - Irving, TX March 2001 to January 2003 • Worked on US Interact, an internet service provider for residential users. • Troubleshot connectivity, enrollment, and browser issues. Technical Analyst CompuCom - Dallas, TX October 2000 to February 2001 • Worked on RSS, project to resolve technical issues of 52 major companies, including IFC, ASB, NASA, Gallo, Fidelity, Level 3 Communications, Kraft, Motorola, and Pepco. • Calls relied heavily on detailed log, conference, and Intranet communication. Computer Specialist Tech Team - Dallas, TX September 1999 to September 2000 • Configured BIOS settings • Used Vantive for technical documentation. Strategic Support Representative Stream International - Dallas, TX June 1997 to August 1999 • Worked on HP Pavilion (personal PCs) and HP Vectra (enterprise PCs) • Used Appointment Scheduler for onsite technical service • Dispatched replacement components to users • Troubleshot issues with HP Personal Page and HP Fax machine • Received awards on HP Intelligence Module for Windows NT 4.0 Overview and Windows 98 Beta. Education Bachelor of Science in Information Systems University of Texas - Arlington, TX December 2003 Skills Active Directory (Less than 1 year), Citrix (Less than 1 year), COBOL. (Less than 1 year), MAC. (8 years), Remedy (Less than 1 year) Additional Information SKILLS: OPERATING SYSTEMS: Windows Vista/95/97/98/10, Mac, Mobile Devices, UNIX, Citrix LANGUAGE: Visual Basic, Web Development, SQL, PowerShell, and COBOL. SOFTWARE: MS Office Suite, Lotus Notes, Adobe Reader TICKETING TOOLS: CRM, Remedy, RFSS/GSSS, ZenDesk REMOTE ACCESS: Team Viewer PROPRIETARY SOFTWARE: MPS, Check Free, Quicken, Expert Advisor, Boss, Swift, Solar, Oscar, Lmos, Egain, E-Profile, Sopad, IWS, Rumba, FDR, RMS, Fast Data, CRM, Pums, Custom CD OTHER: SharePoint, Hyper-V, Active Directory, Deployment Management, and Networking Concepts
Availability
Weekends after 8PM
Can Meet
Up to 5 minutes away for a flat fee
Hobbies
Cooking,Music,and Reading I like to cook different cuisine for my children, listen to music, and read as much as I can everyday
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